Refunds and Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, all canisters must be sealed and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via EFT only, within 4 days.

Please note that we do not process credit card refunds.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@loba.co.za

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@loba.co.zaand send your item to: 2 Panther Park, 11 Berkley Road, Maitland, WC, 7405, South Africa.

Shipping


To return your product, you should mail your product to: 2 Panther Park, 11 Berkley Road, Maitland, WC, 7405, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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